Blurred Lines: What to do if you suspect your clients are struggling mentally.

Taken from our Lift The Bar Magazine Issue 2 Article by Louise Johnstone Mental illness; often used alongside the terms crazy, mental and nuts. We’ve seen the media exposure covering the extreme end of the spectrum of mental illness; we’ve seen the films depicting asylums and psychopaths. Mental health and illness exists on a continuum […]

LTBP #64 – Michael Keeler: The Foundations of Great Customer Service

In this episode, I welcome on Michael Keeler from Business for Unicorns and Mark Fisher Fitness.  Topics covered: – Michael’s journey to starting MFF. – Biggest customer service lessons learnt from working in the Four Seasons Hotel. – What is good customer service? – How do you not get frustrated with people in a customer […]