Communication Foundations Part 1: What Is Important To Us (Values, Beliefs, Needs and Wants)
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The Foundations of Communication form the first part in a series of modules covering different aspects of effective communication.  The aim of this module is to provide you with knowledge and an understanding of communication foundations, how they shape communication and to recognise them in yourself and others. This is part 1 of a 2 part module that will guide you through the two essential elements that form those robust foundations. Part 1 - What Is Important To Us - Values, Beliefs, Needs and Wants Part 2 - The Power of Emotion Communication foundations are seldom taught and if we consider how our communication evolves from childhood to adulthood we shouldn't be a surprise to learn that we often unintentionally miscommunicate because the foundations are not fully realised.  Once the foundations are understood, every other element of communication makes sense.  Each element connects and sits firmly on the foundations so it is important that Parts 1 and 2 of this module are completed before any other communication module. 3 videos 2-9 mins long, total course length 16 mins (videos only, allow extra time for learning, note taking and application).

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  1. By ST on May 4, 2019
    You will learn how to connect with clients in ways you never thought possible!
  2. By Adele on May 12, 2019
    Because taking time to actively listen and understand more about effective communication will help you gain a deeper understanding of your clients, and their "why's", will improve your relationship with your clients and ultimately your retention.
  3. By Ruth Lynn on May 12, 2019
    Great course. For an investment of approximately an hour, you will learn some basic, but easily implemented tools which will improve your communication with clients, upgrade your service delivery and boost retention. Super useful. Thanks Cathy.
  4. By Adam Boyd-Brown on May 15, 2019
    Absolutely brilliant course from Cathy. As with everything she does it’s well presented, easy to absorb and also implement.

    Gave me a huge insight and real wake up call into whether I was fully listening to my clients. Now feel much more able to really focus on the areas that they are telling me are important to them.
  5. By Erica Pease on October 6, 2019
    This course really made me stop and think about how I listen and how to think about gleaning information. It has made me stop and think before responding to clients as I can be guilty of needlessly filling a silence or trying to problem solve rather than empathise and understand. Great course
  6. By Eugene Salleh on October 27, 2019
    Very interesting insight with an approach for some aspects of communication that I'd never considered before.
  7. By David García Serrano on April 5, 2020
    I like the fact that Cathy makes the course practical, including exercises in the lessons. That allows us to learn more and better the content delivered.
  8. By Dee Kelly on May 17, 2020
    Given me new ways of communicating with clients
  9. Wow
    By Ian Clare on July 26, 2020
    all makes sense now!
  10. By James Scott on May 4, 2019
    Before this course I hadn’t really thought of this aspect of communication, but now I really can’t see why I hadn’t, it’s essential!! It’s such a vital part and I have this in mind which every interaction I have now!