Course

Communication Foundations Part 1: What Is Important To Us (Values, Beliefs, Needs and Wants)
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The Foundations of Communication form the first part in a series of modules covering different aspects of effective communication.  The aim of this module is to provide you with knowledge and an understanding of communication foundations, how they shape communication and to recognise them in yourself and others. This is part 1 of a 2 part module that will guide you through the two essential elements that form those robust foundations. Part 1 - What Is Important To Us - Values, Beliefs, Needs and Wants Part 2 - The Power of Emotion Communication foundations are seldom taught and if we consider how our communication evolves from childhood to adulthood we shouldn’t be a surprise to learn that we often unintentionally miscommunicate because the foundations are not fully realised.  Once the foundations are understood, every other element of communication makes sense.  Each element connects and sits firmly on the foundations so it is important that Parts 1 and 2 of this module are completed before any other communication module.

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  1. By James Scott on May 4, 2019
    Before this course I hadnt really thought of this aspect of communication, but now I really cant see why I hadnt, its essential!! Its such a vital part and I have this in mind which every interaction I have now!
  2. By Carla Robertson on May 4, 2019
    I have actually forgotten how many times I have been on a course with Cathy now and every time I learn something new. This course did not disappoint, absolute game changer for any trainer 👍🏼
  3. By Shen Tee on May 4, 2019
    You will learn how to connect with clients in ways you never thought possible!
  4. By Adele on May 12, 2019
    Because taking time to actively listen and understand more about effective communication will help you gain a deeper understanding of your clients, and their "why's", will improve your relationship with your clients and ultimately your retention.
  5. By Ruth Lynn on May 12, 2019
    Great course. For an investment of approximately an hour, you will learn some basic, but easily implemented tools which will improve your communication with clients, upgrade your service delivery and boost retention. Super useful. Thanks Cathy.
  6. By Adam Boyd-Brown on May 15, 2019
    Absolutely brilliant course from Cathy. As with everything she does its well presented, easy to absorb and also implement.

    Gave me a huge insight and real wake up call into whether I was fully listening to my clients. Now feel much more able to really focus on the areas that they are telling me are important to them.