Communication Foundations Part 2: The Power of Emotion

The Foundations of Communication form the first part in a series of modules covering different aspects of effective communication. The aim of this module is to provide you with knowledge and an understanding of communication foundations, how they shape communication and how to recognise them in yourself and others. This is part 2 of a 2 part module that will guide you through the two essential elements that form those robust foundations. Part 1: What Is Important To Us (Values, Beliefs, Needs and Wants) Part 2: The Power of Emotion Emotion is at work all of the time, albeit we seldom notice unless it changes or it is heightened. Emotion is behind the way we feel, the decisions we make, the words we say and the way we say them. It also influences non verbal language, impacts on how we hear and what we listen for. In summary, recognising and understanding emotion is an essential foundation of communication and it is important to pay attention to emotion if you wish to become a skilled communicator. By completing Parts 1 and 2 of this module and putting your knowledge into practice, you will have a solid and reliable platform to develop every other element of communication.

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3 Lessons