Creating, Encouraging and Controlling a Conversation The third module in the effective communication series concentrates on conversation skills. The aim of this module is to provide you with knowledge, skill and confidence to create, encourage and control a conversation. Being able to direct a conversation in the way that encourages others to share information, convey their emotion and share what is important to them allows you to listen and identify how to best communicate and help. By completing this module and practicing your conversation skills, you will have a range of ingredients required to become an established conversationalist. 3 videos 6-26 mins long, total course length 45 mins (videos only, allow extra time for learning, note taking and application).