Course

Customer Service

This course will help you create or review the customer service element of your business. We start by identifying the essential aspects of customer service and what you want your customers to think and feel about your services. Then, making changes to ensure your customer journey aligns with your goals while recognising potentially limiting factors and the necessary compromises. Finally, reviewing the processes, tackling adding in new things, and troubleshooting issues as they occur ensures you continue to offer the level of service you are aiming to achieve.
There are 12 videos in total ranging from 5 to 40 minutes. The total course length is approximately 3 1/2 hours (videos only, allow time for learning, note taking and tasks).
The Course contains example feedback request forms and a customer service checklist on the relevant lessons

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16 Lessons

Course Materials