SESSION:X FAQ

SESSION:X RESOURCES

When you add something new to your service it is important to promote it internally if you want clients to use it.

As with any marketing activity, you do this with a combination of different approaches aimed at demonstrating social proof and proof of concept as well as showing how they can incorporate it into their life.

With this in mind we have compiled some resources to help you promote and extol the benefits of using Session:X to your clients.

Our Session:X Resources page has:

  • a guide containing ideas for internal promotion.
  • a flyer and Facebook images you can add your logo to and use.
  • a copy of the Session:X logo and brand guidelines.
  • a weekly and monthly “homework” planner you can use.

Hopefully everything you need to get your clients onboard and benefiting from this fabulous resource.

SET UP

Session:X is a fabulous addition to your LTB membership.  It is a new platform that contains supplementary sessions that can complement any training programme.

We know that it’s difficult, if not impossible, to help your clients with everything in the space of a few sessions a week.  Session:X allows you to help them in between sessions without requiring you to spend ages creating individual videos.

It contains mobility sessions, Yoga, Pilates and even guided meditation, helping you support your clients and keep them moving when they aren’t with you.  Plus it’s all presented on a professional platform supplementing your already amazing service.

You can check out the platform and current content at sessionx.com

Session:X currently contains all the sessions listed below with more being added each month (see “what additional content is currently planned” for more information on what’s coming up).  You can see the platform yourself at sessionx.com

Pilates

  • Breathing, Bracing and core (approx 15 mins)
  • Quick Session: Hips (approx 15 mins)
  • Under 25 mins
  • 30 mins
  • 45 mins

Yoga

  • Flexibility (approx 50 mins)
  • Strength (approx 45 mins)
  • Flow (approx 50 mins)
  • Relaxation (approx 30 mins)

Healthy Hips

  • Session 1 (approx 25 mins)
  • Session 2 (approx 25 mins)
  • Session 3 (approx 20 mins)
  • Session 4 (approx 20 mins)

Guided Meditation

  • Why meditate? (approx 5 mins)
  • Guided meditation for beginners (approx 10 mins)
  • Mindfullness guided meditation (approx 20 mins)
  • Advanced guided meditation (approx 30 mins)
  • Compassionate meditation (approx 20 mins)

Healthy Shoulders

  • Session 1 (approx 20 mins)
  • Session 2 (approx 20 mins)
  • Session 3 (approx 20 mins)
  • Session 4 (approx 20 mins)

Healthy Wrists

  • 1 Session (approx 13 mins)

Healthy Ankles

  • 1 Session (approx 12 mins)

Healthy Spine

  • Session 1 (approx 15 mins)
  • Session 2 (approx 15 mins)
  • Session 3 (approx 20 mins)
  • Session 4 (approx 20 mins)

Short Flows

  • 15 minute flow: Session 1 (approx 15 mins)
  • 15 minute flow: Session 2 (approx 15 mins)
  • 15 minute flow: Session 3 (approx 15 mins)
  • 10 minute flow: Session 1 (approx 10 mins)
  • 10 minute flow: Session 2 (approx 10 mins)
  • 10 minute flow: Session 3 (approx 10 mins)
  • 15 minute flow (approx 15 mins)

Healthy Knees

  • Session 1 (approx 10 mins)
  • Session 2 (approx 10 mins)
  • Session 3 (approx 10 mins)

We are aiming to add more content each month and will give you at least 3 weeks notice here, in the member Facebook group and via the weekly LTB update email.

Currently planned are:

  • Additional Yoga and Pilates

Session:X can give you a professional platform you can provide to clients to give them access to homework between their sessions with you.

It can also give you access to different resources that you don’t currently have access to but which your clients will appreciate (e.g. not every trainer wants to be a Yoga or Pilates teacher and even if you are then sometimes it’s nice to have a few ready done resources to supplement your own).

Having an extra like this in your service can really bump up its perceived value without draining your purse or your time availability.

Absolutely.  We highly recommend you try it out for yourself.  That way you are in the perfect position to “sell” it to clients, recommend the session that are most appropriate to them and understand exactly how deceptively challenging some of the sessions are 😀

To just set up for yourself complete the Typeform in the “how do I sign up?” section of this page and pop “0” in the “how many clients are you paying for  Session:X for?” question then skip the payment detail one.

Then wait for the email with your sign in details. (If you are paying for clients we are automatically adding 1 extra credit to your account for your own access).

We are covering all the hosting, set up, admin and content creation costs for you.

The only cost we are passing on is the £1 per person registration charge.  This keeps it fair for everyone whether they have 1 client or 1001 clients.

You do need to have a full LTB membership in order to keep your access, and that of your clients, so if you leave us the access will be removed for everyone and there will be an admin charge for setting people back up if you subsequently return.

Our goal with Session:X is to support personal training sessions so we have no intentions to add sessions that would interfere with that.

We will be announcing what we are working on for Session:X in advance of its publication. You can see this in the “What additional content is currently planned?” section of this page, in the Facebook group and on Claire’s weekly update email.

In the, hopefully unlikely, event that you don’t like something you will have at least 3 weeks notice (if you check communications) to have your clients removed from the system.

No problem at all, LTB exists to provide a wide range of support and resources to help personal trainers. We also have courses, downloads, webinars, magazines, a helpful Facebook group and the Essentials Membership level for people who want more support as well as other ad hoc challenges, lives and support.

Not all resources are appropriate for every trainer and you get to choose what you use and what you don’t.  Session:X is no different.

We hope you love it as much as we do but we still love you even if you decide it’s not for you.

Simply complete this form: https://liftthebar.typeform.com/to/MvYcHsWv

If it is just for yourself you can put 0 in the “How many clients are you paying for” question and skip the next question asking for payment details, otherwise pop in the number of clients you want access for and pay the registration fee.  We will add 1 extra credit to cover your access.

Once you have submitted the form you need to wait for an email from one of the admin team.  You should receive it within 2-3 working days (excludes weekends) and it will include a link you can use to register yourself and share with clients (up to the number requested).

You click on the link, register on the site with your email and whatever password you want, then “complete” the transaction on the next page and are good to go.

If you haven’t completed a form then follow the instructions in “how do I sign up” above and add however many clients you want in the “how many clients are you paying for Session:X for” question.

If you have previously completed a form then please do not complete another one.

You can add more credits by paying the registration fees via the item on the store: https://shop.liftthebar.com/product/session-x-client-access/ Just change the quantity to however many clients you want to add and make the payment.

It is a manual process to add the extra credits so you will receive another email to confirm they have been added.  Normally this will be within 2-3 working days (excludes weekends).

Where possible we will use the same link / code but sometimes we have to make changes.  Either way you will receive an email with all the information you need to pass on to your clients.

If a client leaves you and you want them removed from Session:X please use this form to let us know: https://liftthebar.typeform.com/to/EpAYQfZj

We will process it within 2-3 working days (excludes weekends)

If you leave LTB then all access to Session:X under your business name will be removed.  Any clients who have registered and your own access is removed at the end of your LTB membership.

If you subsequently rejoin there will be an admin fee to set people back up on Session:X

You are unable to see this information directly however, we can create a report for you.

Please note this is a manual process and if we get too many requests we may need to remove the option so please only ask when you need it (and no more than once in a month unless there is an issue).

Where you need to request this information please use this form: https://liftthebar.typeform.com/to/oNxAyEMw 

We will aim to process it and provide you with the information within 2-3 working days (excluding weekends)

As with anything you add to your service you need to help clients see how Session:X supports them towards their goals and how it can help them feel better generally.

We recommend the following:

  • providing specific sessions to be completed between sessions,
  • highlighting the benefits of the sessions that will appeal to that client
  • participating in sessions yourself and sharing what you get out of them
  • encouraging other users to share what they like about the sessions and how they benefit them
  • create discussions around its use, potential barriers and ways to overcome them

No, Session:X is only for use with your personal training and gym clients and not a service you can charge separately for.

TROUBLESHOOTING

If you / your clients can see the videos but not play them then it probably means you /they registered on the site but didn’t “buy the content”.

If you were given a separate coupon / discount code when you were sent your link then that wasn’t used in the sign up process.

If you were sent a single link and no code then you probably didn’t “complete” the transaction.

In either case use your link and go through the registration process again but on the first screen from your link log in instead of creating a new account.  If the 2nd screen asks for payment details then pop the code you were given in the Discount Code box and “complete” the transaction.

This could be that the code has been input incorrectly so double check it is the one you were sent.

If it’s definitely correct then it could be that you have used all your credits.  Please note that if you have paid for additional credits but not yet received an email saying they’ve been added to your account then you need to wait for that email before passing the link out further.

If you have checked the code and believe you have enough credits please email admin@liftthebar.com with as much information as possible, including screenshots where possible.  We will get back to you as soon as possible and definitely within 48 hours (excl weekends)

Nobody should have to put payment details into the system so if you / your client was charged the registration instructions weren’t followed.

We are periodically checking for payments and issuing refunds but if you are aware of someone doing it please email their name and email address used for registering on the site to admin@liftthebar.com and we will get the refund sorted for you ASAP.

If you are only completing the form for yourself and putting 0 in the “how many clients are you paying for” question then if you enter your payment details in the following question the form will fail.  Instead skip the payment question using the little arrow in the bottom right corner of the screen.

 

If you have any questions or issues not covered above please email admin@liftthebar.com and we will get back to you within 2-3 working days (excluding weekends).